FAQ

Frequently Asked Questions (FAQ)

Question: When can I expect my order?

Answer: The average delivery time is 4-10 days, with a maximum of 10 days. This is because our products are shipped directly from the supplier to you. This unique business model allows us to achieve significant savings on storage and transportation costs, enabling us to offer products at a lower price than our competitors while still covering shipping costs.

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Question: The estimated delivery time has passed. Where is my order?

Answer: In 99% of cases, orders are delivered within the estimated delivery time. Unfortunately, delays may sometimes occur. You can check the status of your order using the link below:

➡️ Track Your Order

Haven’t received anything 3 days after the estimated delivery time? Please contact us.

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Question: Some products from my order are missing. How is this possible?

Answer: Since we work with multiple suppliers, products may be shipped separately. If any items are missing from your order, you will usually receive them within 2-3 days.

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Question: How much are the shipping costs?

Answer: We cover the shipping costs for your order. 🚚✨